Support
Warranty &
support.
We're an online shop — no physical showroom. But you're not on your own: manufacturer warranty, online support and a 14-day return on every order.
What you get
- Manufacturer warranty, every product carries the manufacturer warranty stated on its page; we coordinate the claim for you.
- Online support, help with setup, usage and troubleshooting via WhatsApp, email or phone.
- 14-day return, changed your mind? Send the package back within 14 days for a refund.
- Buying advice, not sure which model fits you? Message us before you order, we'll help.
How a warranty claim works
- Message us with a description of the issue plus a photo or short video.
- We confirm whether it's covered and walk you through the next step.
- If needed, we arrange a return or a replacement part with the manufacturer.
- You don't ship anything to China yourself — we coordinate it.
Get in touch
The fastest way is WhatsApp or email with your order number and a short description.